Orders will be sent within 1 to 3 business days after making payment for your purchase.
Orders will be shipped from Monday to Friday (except holidays).
Once shipped, delivery times will be as follows:
• Spain: estimated delivery time of 1 to 5 business days. • Europe: estimated delivery time of 2 to 10 business days. • Rest of the world: delivery time according to destination country.
*The indicated time may be altered by agents external to Kiniria. *We do not ship to the Canary Islands.
SHIPPING COSTS
•Peninsular Spain, Balearic Islands, Andorra and Portugal: free from €100 •Countries within the European Union: €20 •Countries outside the European Union: •United Kingdom: €25 •Switzerland: €30 •Norway: €30 •United States and Canada: €35 •Japan, Taiwan, South Korea and Singapore: €35 •Australia and New Zealand: €35
Rest of countries: contact us by sending us an email to hello@kiniria.com
*Shipping to countries outside the European Union may incur additional customs duty charges not included in the shipping price. In no case will Kiniria bear these expenses, they will be borne by the client.
All items are sent via courier and have a tracking number that you will receive by email once your order has been shipped. Please make sure the address and phone number you have provided are correct.
We are not responsible for any damage or loss that occurs after the merchandise has been delivered to the postal or courier service. If you receive the package damaged or in poor condition, before signing for the delivery, please note this on the delivery receipt and notify us immediately and keep all documentation so that we can file a claim.
If the product suffers any type of damage or breakage, please let us know within a maximum period of 48 hours from receiving your order. Only in the case of erroneous shipments or defective products will Kiniria assume the shipping costs.
RETURNS & EXCHANGES
All our products are handmade. Small imperfections or variations in shape, size and color should not be considered defective but rather typical of the artisanal process.
FUR
Color differences, grain changes, wrinkles or marks are not uncommon. Depending on the type of leather, it may exhibit these characteristics in varying amounts, which is part of the beauty of leather and will not be accepted as defective.
The exchange or return period is 15 days from the date of receipt of your purchase. After this date, no exchange or return of any item purchased through our online store will be accepted.
Send an email to hello@kiniria.com with your order number, the number/name of the item you want to return and the reason.
We will send you an email with confirmation of the return and the steps to follow for it.
In case of return, the products must be in the same condition in which they were originally delivered, new, unused, with all the labeling and the respective accessories.
Return costs will be borne by the customer and will be subtracted from the amount refunded after acceptance of the return of the purchase.
Kiniria reserves the right to deny any credit if the merchandise does not meet our requirements.
Once the return is approved, you will receive the amount in the same way you made your purchase. A confirmation email will be sent to you as soon as your refund has been processed.
Please note that returns from countries outside the European Union may incur additional customs fees. In no case will the brand bear these expenses.
*until we receive the item it is your responsibility. We recommend that you send us the item by courier or certified mail and that you keep the proof of shipping.
Returns should be directed to:
Kiniria C/ Seminari, 38 07760 Ciutadella de Menorca Spain
